Terms & Conditions
Please read these terms carefully before using our service.
1. Acceptance of Terms
By accessing or using the Bengal Mart grocery delivery service ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you may not access the Service.
2. Service Description
Bengal Mart provides a platform for ordering groceries and household essentials for delivery to your specified address. We partner with local stores to fulfill orders and provide delivery services.
3. User Accounts
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and accept all risks of unauthorized access
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account
4. Ordering and Payment
When you place an order through Bengal Mart:
- You agree to pay all charges incurred for your order, including product prices, delivery fees, taxes, and any other applicable charges
- We accept various payment methods as indicated on our platform
- Prices are subject to change without notice
- We reserve the right to refuse or cancel any order for any reason
5. Delivery
Delivery terms include:
- Delivery times are estimates only and not guaranteed
- You must provide accurate delivery information
- Someone must be available to receive the delivery at the specified address
- We may require age verification for certain products
- Additional fees may apply for special delivery requests
6. Product Availability and Substitutions
Product availability may change between order placement and fulfillment. If a product becomes unavailable, we may:
- Substitute with a similar product of equal or greater value (you may specify substitution preferences in your account settings)
- Refund the amount for the unavailable product
- Contact you for alternative arrangements
7. Returns and Refunds
Please refer to our separate Return & Refund Policy for detailed information about returns and refunds.
8. User Conduct
You agree not to:
- Use the Service for any illegal purpose
- Violate any laws in your jurisdiction
- Infringe upon or violate our intellectual property rights
- Harass, abuse, or harm others
- Interfere with or disrupt the Service
- Attempt to gain unauthorized access to the Service
9. Limitation of Liability
Bengal Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Service, including but not limited to damages for lost profits, goodwill, use, data, or other intangible losses.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Service after such modifications constitutes your acceptance of the new Terms.
11. Contact Us
If you have any questions about these Terms, please contact us: