Return & Refund Policy

Our policy on returns, refunds, and replacements.

Due to the perishable nature of grocery items, our return policy differs from standard retail policies. Please read this policy carefully.

We accept returns or replacements only under the following circumstances:

Note: We do not accept returns for change of mind or incorrect orders placed by the customer.

To initiate a return or replacement:

Report the issue: Contact us within 24 hours of delivery at support@bengalmart.in or through our app/website.
Provide details: Include your order number, product details, and clear photos of the issue.
Our response: We will review your request and respond within 24-48 hours.
Resolution: Depending on the issue, we may offer:
- Replacement of the item
- Store credit for future purchases
- Refund to your original payment method

Refunds will be issued using the original payment method whenever possible. Processing times vary:

The following items cannot be returned unless they are defective or incorrect:

If you experience issues with your delivery:

Late Delivery: While we strive for on-time delivery, we cannot guarantee delivery times due to factors beyond our control (traffic, weather, etc.).
Missing Items: Report missing items within 2 hours of delivery. We may offer a refund or replacement.
Failed Delivery: If delivery fails due to incorrect address or recipient unavailability, a redelivery fee may apply.

You may cancel your order:

Before processing: Full refund if cancelled before we begin processing your order (usually within 1 hour of placement).
After processing: Partial refund may be available depending on order status.
During delivery: No cancellations possible once the order is out for delivery.

To cancel an order, please contact our customer support immediately at support@bengalmart.in or through the app.

For any questions about our Return & Refund Policy: